"With 10+ years in a busy M&A / securities practice, I have worked with all the major financial printers (and some not so major). While we generally get pretty good service with the bigger shops, the experience can be hit or miss…you never know if you’re going to draw the “C” team and sweat bullets throughout the process. IPG is different. They’re not as big as some of their competitors, but all they have is an “A” team.
It starts at the top of the house with Richard Kendall, who is fantastic. When you deal with IPG, you deal directly with the owner of the company and the people that report to him directly. IPG is big enough to handle any print job, but small enough that whatever size, your job matters to them. Execution is prompt and accurate and the level of service is outstanding. For example, on a recent job, the IPG team lead (Tom Harrington) pointed out that a particular change we submitted was inconsistent with a change in another part of the document; sure enough he was right. IPG is efficient, and without all the bloat, their pricing compares very favorably with peers, such that the client proposition is high execution at a low price.
To paraphrase the most interesting man in the world: I don’t always help the client decide who gets the print job. But when I do, I prefer IPG."
"We still have a little work to do for our final book with blanks filled in / final 424 filing, but Richard, I was telling our client that the execution on this deal from Tom and his team has been superb. If it wasn’t, believe me, we would say so. We didn’t expect any less..."
"We are writing to express our thanks for lPG's hard work in helping us produce all of the applicable agreements and memorandum in relation to the closing of our most recent Fund.
Your team's professionalism and dedication ensured that our process went smoothly and efficiently. IPG was able to process multiple rounds of edits and comments, and under the leadership of you, Tom Harrington and Karen Zinna, these changes were made quickly and accurately.
We have been very impressed by the quality of your team and work product, and look forward to working together on future assignments."
"I am General Counsel at Terex Corporation ("Terex"), a Fortune 500 international manufacturer of construction and mining equipment with annual revenues of in excess of $9 billion in 2007 whose shares are listed on The New York Stock Exchange. Prior to joining Terex Corporation I was a partner at a New York City law firm.
Over the years I have had the opportunity to work with many printers and first became acquainted with Richard Kendall more than 15 years ago. I worked with Richard when he was affiliated with other printing companies and have always found him to be professional and extremely responsive. Richard is a "can do" person always willing to go the extra distance to satisfy his customers. I have recently had the opportunity to use the services of Richard and International Print Group ("IPG") in connection with a couple of transactions. Our outside counsel expressed some reservations about using IPG as opposed to a more established, well known, printing company. Richard assured me that he and his staff at IPG could meet Terex's needs and would provide service equal to or better than the larger printing companies on a more cost effective basis. IPG did not disappoint. They did everything they said they would and exceeded mine and outside counsel's expectations. Their services were professional, timely and accurate. lPG, following Richard's lead, went the extra distance to satisfy Terex and meet our requirements.
It is without hesitation that I recommend IPG."
Fried, Frank, Harris, Shriver & Jacobson LLP
"Thank you very much for all your hard work! Out of curiosity (since you have been responsive at all hours over the last few days), do you ever sleep?"
"We wanted to thank you for being such a great help in getting the Terex deal launched. Thanks again"
"Your team did a terrific job. We are happy to work with you."
"Your team has been terrific. We look forward to continiung our successful relationship for many years to come."
"As we always tell you, we have only wonderful wonderful things to say about Tom. He is always professional, a pleasure to deal with and has never let us down. Tom goes above and beyond to get what we need done and we truly enjoy working with him. In regards to XBRL, this past quarter was our best XBRL quarter yet! You have provided a solid product and have been able to meet all our deadlines."
Latham & Watkins
"Thank you for all your invaluable help!"
"You are too fast! Thanks Tom."
"I received the box with the Kimco pro supp copies. Thank you very much. I really appreciate your and your team’s support on this whole deal. You’re great."
"Thank you very much, Richard. Tom’s been great to work with over the last year and has done a great job pulling everything together in some stressful time-sensitive deals. On the last deal in December, the banks’ lawyers told me out of the blue that they were impressed by how fast Tom and the IPG team were in processing all of the last-minute changes (which came in fast and furious, believe me)."
Enterprise Acquisition Corp.
"I am writing to express my appreciation for the efforts to International Print Group, and in particular, Tom Harrington, on the recent Enterprise Acquisition Corp. Form 8-K announcing the signing of their merger agreement. IPG was able to edgarize the Form 8-K and all attachments thereto in a timely manner, and take and process comments quickly and efficiently under very trying circumstances."
"I have been very pleased thus far with the work product and the level of service IPG has provided. Knowing that I have a printer I can count on certainly makes the process much easier. I look forward to working with you as we finalize the Proxy Statement."
"That's got to be a record turn around time. Thanks."
"Way to make it happen!"
"Hey Richard – Hope all is well. Tom did a fantastic job this weekend."
"Thanks for the lightening fast turnaround!"
"Sorry I haven't gotten a chance to write since Monday morning - great job on getting this done well at some tough hours through Sun & Mon."
"Thank you. I really appreciate your hard work this weekend. Your service was excellent."
"Thanks so much. You’ve been very helpful under some difficult circumstances, and we all appreciate it."
Mutual Fund Client
"Now that’s how to QTA!!! Thank you all for your help and for meeting our target of filing for our new funds this week. We really appreciate it. Have a great weekend."
"I wanted to thank you for doing such a great job for us on such short notice. The materials were great and really helped to make a successful presentation.
Rich, You are probably already aware of this, but Tom is fantastic! In the absence of our IT Director and branding consultant, he was invaluable to helping us pull all of this together."
"Your team was very responsive and efficient throughout. Thanks for the personal attention."
"Agreed! Tom- Excellent service so many thanks for your help."
Greenberg Traurig, LLP
Thanks, Tom. Great Work.
"Was just about to send you guys a note. THANK YOU SO SO SO SO MUCH!! The docs are great and delivered EARLY! That never happens. Really appreciate you being able to jump in last minute. Was a huge relief. You'll need to come in and meet the people in our office so everyone knows to call you when they need a print job."
"I have had two SEC filings with the International Print Group – a Form 10-K, last month, and a Form 10-K/A, yesterday. In each instance, I have (1) forwarded the first draft of the filing document later than I should have, (2) sent a less than pristine version and (3) made myriad changes up to the last minute before the filing deadline.
Tom Harrington has been your point man on this and, in all my years of filing documents with the SEC, I have never dealt with a more accommodating, efficient and unruffled print man. No matter how bad the quality of what I submitted or the number of late changes, Tom was totally accommodating and got the job done. Additionally, he reviewed what was submitted and raised key questions before just inputting changes.
In short, I want you to know how pleased I have been with the service that has been provided. If my experience is typical of that of all of your customers, you should be very proud of your organization."
"I appreciate your diligence and your error-free service. You made this (relatively) easy. Thanks, so much."
"You do a fabulous job! If you need a reference, let me know."
"Wow! I barely had time to go to the bathroom before receiving the proof."
"Wow! You did it, again, Tom. Thanks, so much. You make ME look good."
Holland & Knight
"Thanks. You're the best!"
"Wow. That was fast! WHOOOOOOOOOOOOOOO HOOOOOOOOOOOOOOOO"
Richardson & Patel
"I know it’s rough this week so this was awesome! Thank you, all of your efforts are very much appreciated!"
"Having worked with you and your team for the last six years on the IPO, several SEC filings, information memorandums and other miscellaneous jobs, I want to say that you and your team are top-notch. Your pricing is fair and deliverables are always on time and top notch in quality. It has been a pleasure!"