"I have had two SEC filings with the International Print Group – a Form 10-K, last month, and a Form 10-K/A, yesterday. In each instance, I have (1) forwarded the first draft of the filing document later than I should have, (2) sent a less than pristine version and (3) made myriad changes up to the last minute before the filing deadline.
Tom Harrington has been your point man on this and, in all my years of filing documents with the SEC, I have never dealt with a more accommodating, efficient and unruffled print man. No matter how bad the quality of what I submitted or the number of late changes, Tom was totally accommodating and got the job done. Additionally, he reviewed what was submitted and raised key questions before just inputting changes.
In short, I want you to know how pleased I have been with the service that has been provided. If my experience is typical of that of all of your customers, you should be very proud of your organization."
"I appreciate your diligence and your error-free service. You made this (relatively) easy. Thanks, so much."
"You do a fabulous job! If you need a reference, let me know."
"Wow! I barely had time to go to the bathroom before receiving the proof."
"Wow! You did it, again, Tom. Thanks, so much. You make ME look good."